JOB DESCRIPTION

Operations Manager

Department:  Operations

Reports to: Managing Director

Summary of Position:

The Operations Manager is responsible for ensuring that a patron’s engagement with RMT from initial purchase to departure from our facility is consistent with the organization’s brand, mission, and values. This position will develop policies, procedures, and people to deliver high quality experiences within our facility that exceed our patrons’ expectations. When the facility is open for patrons, this position is either physically present or has directed efforts of staff physically present.

Duties and Responsibilities:

  • Develop foundational structures for patron experience management within the facility, working with various departments to ensure seamless experience and engaging direct report staff to implement established standards
  • Continually evaluate and improve policies and procedures, seeking feedback from patrons, clients and staff alike with a strategic eye to appropriate budgets and efficiency
  • Oversee Bar operations of both the Patron Bar and Donor Lounge, ensuring compliance with Food Safety regulations
  • Coordinate with various departments to ensure room setups meet client specifications and remain up to date with the most accurate information.
  • Serve as and/or supervise Guest Services Manager and FOH staff for theatrical events, rental clients, and education programming
  • In coordination with the Guest Services Manager develop strategic plans for volunteer development and recruitment.
  • Other duties as assigned

Minimum Qualifications:

  • 5 years of customer service and management experience
  • Strong communication, interpersonal, and customer service skills
  • Self-starter with a can-do attitude who enjoys working with a team in a fast-paced environment
  • Ability to accommodate a flexible schedule, including evenings, weekends, and holidays
  • Ability to work with the public and good conflict resolution skills
  • Strategic and effective delegation and management skills

Preferred Qualifications:

  • 5-7 years of in-person customer service and management experience, theatre setting preferred
  • Confident and graceful in difficult circumstances
  • Proactive in anticipating and mitigating problems before they arise
  • Energetic approach to management of staff with clear communication and direction while navigating multiple projects simultaneously

Physical Demands: 

While performing the duties of this job, the employee is regularly required to stand and walk for long periods of time (5+ hours). Acute hearing is required when providing phone and personal service. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch or crawl; and smell. This employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds (with assistance if necessary.) Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision. Duties require a variable schedule including nights and weekends.

To apply, email info@redmountaintheatre.org with “Operations Manager” in the subject line and include cover letter and resume. No phone calls please. This is a full-time position requiring regular in-person presence during performances, events, and operational hours.