Position:         Box Office Manager

Department:  Operations

Reports to:     Director of Operations

 

JOB DESCRIPTION

Summary of Position:                                                                                                                      

The Box Office Manager is responsible for the management of every facet of the ticket sales process. From building out events in our CRM software to servicing patron inquiries, the Box Office Manager ensures a high-quality consistent experience for patrons while maximizing revenue to the organization.

Duties and Responsibilities:

  • As Administrator of CRM software:
    • Build and adjust seat maps and pricing each season as needed
    • Train ancillary ticket sales staff and other RMT staff as needed
    • Maintain data hygiene
    • Provide regular reporting for sales analysis
    • Manage user permissions
    • Monitor access of proprietary or protected information
    • Manage usage thresholds, upgrades, plug-ins, apps, or changes within the software
    • Support other departments as needed in their use of the software
  • Develop, implement, communicate, and evaluate all ticketing policies and procedures
  • Manage ticket sales and exchanges for RMT productions via phone and in person inquiries
  • Anticipate and proactively address seating concerns in accordance with RMT policies and best customer service practices
  • Manage customer service issues in a courteous and professional manner
  • Clearly communicate and consistently enforce ticket policies
  • Process, print, mail, and organize all ticket orders as received
  • Process Season Ticket Packages and coordinate with the Development Department for donor ticketing
  • Manage and process gift certificates, including those donated to charitable organizations
  • Manage all cast and crew complimentary tickets
  • Hire, train, and schedule box office staff
  • Coordinate with Patron Experience Manager to ensure smooth delivery of a high quality experience with our productions
  • Manage the booking and payment schedule of group tickets
  • Other duties as assigned

Minimum Qualifications:

  • Strong communication and interpersonal skills
  • Strong attention to detail
  • Strong computer skills including CRM software experience
  • Self-starter who enjoys working as part of a team in a fast-paced environment
  • Experience in conflict resolution and/or customer service

Preferred Qualifications:

  • 3-5 years of box office experience
  • Strong customer service experience
  • Strong Patron Manager (CRM) sales analytics skills
  • Strong conflict resolution skills

Physical Demands: The position requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Acute hearing is required when providing phone and personal service. This employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision.

To apply, email info@redmountaintheatre.org with “Box Office Manager Position” in the subject line along with cover letter and resume. No phone calls please.